At TVIB, continuous improvement isn’t just a concept—it’s how we operate. Guided by the principles of the ISO 9001 framework, we are committed to building an organization that evolves thoughtfully, supports its people, and exceeds expectations.
As part of that journey, we’re excited to announce the return of the Member Services Manager position—a role designed to elevate our internal systems and enrich our member experience. This decision reflects our ongoing commitment to driving excellence in everything we do, from program development to operational execution.
Over the past year, our work has evolved with increased focus on:
- Developing new training courses to meet industry needs
- Enhancing engagement across our membership
- Relaunching our working committee structure to foster collaboration and leadership
- Advancing the use of technology to support our oversight role as a TPO
To accelerate these initiatives, we are reinstating the Member Services Manager role with the following objectives:
- Strengthening our Quality Management System (QMS)
- Supporting process improvement and cross-functional alignment
- Leveraging technology to enhance efficiency and service delivery
- Leading training development and overseeing member-facing programs
We’re proud to share that Mara Booth Miller will join TVIB as our new Member Services Manager, effective Friday, August 1st.
Mara brings more than 25 years of maritime experience, most recently serving as the Director of Marine Assurance and Vetting at ACBL. She led audit readiness for 130+ vessels, managed third-party vetting, and served as liaison to the American Chemistry Council. She has deep expertise in incident investigation, root cause analysis, and the implementation of corrective and preventive actions.
A veteran of the U.S. Coast Guard, Mara spent 13 years in roles focused on safety, operations, and training, including as Senior Instructor at the Coast Guard’s National Search and Rescue School. She is trained in ISO 9001 and ISO 14001 and brings a strong background in organizational development and process improvement.
Mara’s unique blend of operational insight, technical expertise, and leadership makes her a perfect fit for this dynamic, cross-functional role.
Please join us in welcoming Mara to the TVIB team. We’re excited for what’s ahead.